capabilities
Full scope of what Account Health covers.
Account health tracking, compliance monitoring, IP protection, suppression management, buyer messages, and review workflows — managed by AI agents and support specialists, overseen by your Brand Manager.
Protect Your Listings
/
Suppressions
Suppression Detection: AI monitors every ASIN for suppression flags in real time so you find out before a customer does.
Listing Reinstatement: Root cause investigated, required documentation prepared, and reinstatement requests submitted the same day.
Recurring Suppression Prevention: Patterns behind repeated suppressions such as flat file errors, image violations, and restricted keyword flags identified and fixed at the source.
Protect Your Account
/
Policy & Compliance Monitoring
Account Health Tracking: Account Health Rating, Order Defect Rate, late shipment rate, cancellation rate, and every other performance metric monitored continuously so nothing drops below Amazon's thresholds.
Policy & Safety Violations: Listing policy violations, restricted product flags, product authenticity complaints, and safety claims triaged and resolved before they escalate into deactivations.
Compliance Documentation: Invoices, safety data sheets, Certificates of Conformity, Letters of Appeal, and Plans of Action proactively prepared and submitted as required.
Protect Your Account
/
IP & Brand Protection
Unauthorized Seller Monitoring: Hijackers, counterfeit sellers, and unauthorized resellers monitored across your listings.
IP Violation Filing: IP complaints filed and managed through Brand Registry and Report a Violation tools.
Counterfeit & Authenticity Claims: False or legitimate IP claims filed against your products responded to and resolved.
Protect Your Reputation
/
Buyer Messages
Message Monitoring: Every incoming buyer message across all listings and orders tracked so nothing goes unanswered.
AI-Drafted Responses: Recommended replies drafted for common inquiries, refund requests, and complaints. Your Brand Manager reviews and sends.
Response Time Compliance: Response rates maintained within Amazon's 24-hour requirement to protect your Account Health Rating.
Protect Your Reputation
/
Feedback
Review Monitoring: Customer reviews and seller feedback tracked continuously with review request timing automated to maintain healthy star ratings.
Removal Requests: Removal requests submitted for reviews and feedback that violate Amazon's Community Guidelines.
Customer Resolution: Dissatisfied buyers contacted through Buyer-Seller Messaging to resolve issues and improve ratings where appropriate.
How Account Health runs at Lumian.
AI agents monitor 24/7. Support specialists fix issues. Your Brand Manager escalates what matters. You stay protected.
Book a Strategy Call
ALWAYS ON AI
Monitoring
Suppressions, policy flags, buyer messages, reviews, seller feedback.
daily case
Filing & Responses
Messages answered, cases filed, compliance documentation submitted.
Marcus Liu
Content Specialist
weekly
Account Health Review
Metrics reviewed, issues summarized, trends surfaced.
on demand
Escalation
Critical issues brought to you with full context and a recommended action plan.
Marc Raymonds
Brand Manger
AI Agent
What does Lumian's Account Health service cover?
Account health tracking, compliance monitoring, IP protection, suppression management, buyer messages, and review workflows, managed by AI agents and support specialists, overseen by your Brand Manager.
How quickly are issues resolved?
Can Lumian help reinstate suppressed listings?
How are buyer messages handled?
How do you handle negative reviews and seller feedback?
What visibility do I have into my account health?
